Frequently Asked Questions

Yes, Customer / Retailer / DBR to make call for service call registration.

Call registration by calling on toll free number 1800-4190-525 Customer /Retailer/DBR will get the message with Service call registration number.

Customer message :

Dear Customer, Your Service request has been registered with us. Service Request Number is XXXXXXXX Date : DD-MM-YY HH:MM:YYYY. Our Service Technician will contact you within 24 hrs.

Yes, Service technician will call to customer and confirm the appointment date and time.
We shall plan to cover almost all locations for installation unless it is operationally not possible

Our toll-free number is 1800-4190-525

Toll-free number 1800-4190-525 is already in operational condition

Service center get the information for service just after the call registered at call center – CRM will be used for transactional monitoring.

Most standard packages take 1-2 hrs. Custom Installations might take longer.

Technician will call the customer and take an appointment before customer visit, if customer door is found locked then the engineer will take another appointment with customer again and will visit and install the TV. If the customer remains unavailable again, then Service center may cancel the call.

itel TV remotes comes with a standard 6 month manufacturer warranty.