itel mobile reaches out to its consumers through innovative digital social outreach campaign

New Delhi, April 9th, 2020: At a time when the entire nation is fighting together to break the menace of Covid-19, when the local administration, medical fraternity, law enforcers, social workers, media fraternity are discharging their duties relentlessly to bring normalcy, further people of the country embracing terms like work from home, social distancing and managing myths vs reality – itel mobile, the leading smartphone brand from Transsion India, chose to take the route of engaging meaningfully with its customers, employees and channel partners so that they are able to cope up with the stress and anxiety of lockdown easily. With information consumption becoming huge through various media channels on the pandemic, itel took into its own digital social platforms innovatively to connect, spread positive awareness and launch many engaging initiatives to reach out to its stakeholders – employees, customers and partners.

With its innovative consumer outreach campaign, itel took upon the task of spreading positive messaging and developed engaging content through multiple short videos, information snippets, contests, fitness and wellness challenges. As a brand for the masses, itel created strong awareness for its customers and fans through its social handles around different aspects of preventions like social distancing, not believing in fake news, doing responsible communication, sharing tips on handling senior citizens, respecting lockdown period, etc. 

Under its consumer outreach campaign, itel also launched #TogetherWeHelp campaign, a unique CSR initiative from 6th April 2020. The campaign focuses on engaging the audience through interesting games, challenges, interactive activities while they are at home during lockdown period. For each correct entry on its contest posts from consumers in its social page, itel will donate a certain amount for helping feed the needy. The company has announced a tie-up with GiveIndia, India’s largest and most trusted giving platform       to support the financially challenged community across the country by providing them with daily food essentials in a structured manner.

Speaking on the communication approach, Mr. Goldee Patnaik, Head of Marketing, itelBusiness Unit, said, “Amidst lockdown, India is glued to social channels as that is the only avenue for them to express and consume information. Being a mass brand, we decided on leveraging our social handles to connect with our fans in a way that made their stay at home during lockdown a journey to remember and not a stressful daily routine through planning of various engagement activities. We have been creating innovative content based on novel communication approaches, which is not only limited to our target audience but also touching base with different age groups through relevant positive information dissemination. We are running various employee engagement campaigns focused on fitness and wellbeing, sharing effective tips on working smartly from home, encouraging direct connect programmes by taking stock of employee & family health, calling up channel partners regularly to ensure they are safe and doing well during this lockdown situation. 

As a responsible corporate outfit, we have launched a unique CSR programme which empowers customers and our fans to engage with us and earn points which would further be used towards contributing for the food of the financially challenged section of the society. We want to instil brand trust amongst our discerning customers and fans who have reposed their faith in us     . It’s an extension to the fact that itel has democratized technology for masses and is a trustworthy brand in good and bad times. We aim to drive engagement and want to spread bigger message of care and positivity, which can go beyond the pandemic time as well, said Goldee”

itel for its customers recently announced the extension of the warranty period by two months for all its models. The extension will be applicable for the models whose warranty expires between March 20th to May 31st. The warranty extension would      be automatically applicable and the users can check the status by logging on the CarlCare Mobile application. itel took this step as a gesture of good faith and to ensure their customers get extended warranty period without paying any additional charge. The initiative will relieve itel users to worry around their warranty which can’t be availed due to the unfortunate scenario of lockdown.

Commenting on the CSR association, GiveIndia CEO Atul Satija  said, “The daily wage earners have been hit very hard by the measures taken to stop the spread of Coronavirus, particularly the lockdown. We are thankful to itel for joining in our mission through their unique CSR programme. itel’s contribution will certainly boost our initiative to help the daily wage earners survive the crisis, till the time the virus abates.”

About itel:

Established in 2007, itel, TRANSSION Holdings entry level brand, is a reliable mobile phone brand for everyone. Adopting “Join Enjoy” as its brand philosophy, itel’s mission is to provide budget-friendly mobile communications technology to everyone. It democratizes technology by giving entry to technology and connectedness to consumers without prior access to it, allowing them to get closer and benefit from their social connections. After more than 10 years’ development, itel has expanded its presence in around 40 emerging markets globally. itel has a product portfolio of smartphones, tablets and feature phones and in 2017, it achieved a landmark sale of more than 77 million devices globally. African Business, an authoritative business magazine in Britain, has ranked itel 16th in the 2017/2018 TOP 100 MOST-ADMIRED BRANDS IN AFRICA ranking. For more information, please visit:

About Give India:

GiveIndia exists to alleviate poverty by enabling the world to give. Established in 2000, it is India’s most trusted giving platform, with a community of 1M+ donors and 150+ corporate partners and 1200+ trusted nonprofits, impacting 4M+ lives across India.

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Joyeeta Mitra